Returns

It is important to us at LINDA FARROW that you are happy with your online purchase.

If you are not satisfied with the item you received, you can return it to us within 14 days of your delivered order. You must submit a return request form OR simply email us to request return. Our team will receive and reply confirmation of your requested return date. Your order must be returned back to our warehouse within 30 days of delivery date. 

*Please note this does not include items purchased at our sample sale (a private sale event).

Items being returned to us must be in their original condition and packaging. All goods will be inspected upon receipt. If received in an unsuitable condition, you will be contacted by our Customer Service team.

Please note any orders with gifts that are returned will need to return the entirety of order in original condition, inclusive of gift

Instructions to Return your Item:

- Log into your account in the top right corner of the page

- Visit your order history and select the order you wish to return

- Follow on-screen instructions to initiate your return request

- You will be issued a return ID number on screen and via email

- On the enclosed invoice tick the items you are returning

- Enter your return ID on the returns form

- If you have checked out as a guest, please request a return by contacting our Customer Service team

Linda Farrow’s return service is trackable and hassle free, so you can follow the journey of your parcel the entire time.

Return shipments are charged at a reduced rate:

United Kingdom - free of charge

European Union - €10

United States - free of charge

International - $20

Please note that returns that contain more than two items might face an additional charge in accordance with shipment weight.

Once we receive your return, we will inspect and process the goods within 5 business days, to ensure that your return or exchange can be completed as quickly as possible. As soon as your return is processed, we will send you an email confirming the action we have taken. Any refund will be issued to the card or the PayPal account that was used to make the original purchase and you will be contacted via email with a refund confirmation.
If you paid by card, please be advised that refunds may take 5-10 working days to appear on your account. PayPal refunds should appear within your account immediately.

You may also exchange an item/frame for an item of the same price.