It is important to us at Linda Farrow that you are happy with your purchase. If you are not fully satisfied with the item you received, you can return it to us within 14 days of order receipt.
Items being returned to us must be in their original condition and packaging. All goods will be inspected upon receipt. If received in an unsuitable condition, you will be contacted by our Customer Service team.
Returning an item is simple!
- Log into your Linda Farrow account, click ‘Returns’ and press ‘Request a Return’ in the top right hand corner. In case you order contains multiple items, remove the items you wish to keep.
- Select your request type and reason for returning your order and press ‘Submit Request’. An e-mail confirmation of your return request will follow shortly after.
- Linda Farrow will then proceed to review and in most cases, authorise your request and you will be contacted by our Customer Service team with your shipping documents.
If you don’t have an account within our website and you checked out as guest, please contact our Customer Service to request a return, quoting your order number. We will create a request for you and you will be emailed all the instructions together with the return labels.
Linda Farrow’s return service is trackable and hassle free, so you can follow the journey of your parcel the entire time.
Return shipments are charged at a reduced rate:
United Kingdom - free of charge
European Union - €10
United States - $20
International - $20
Please note that returns that contain more than two items might face an additional charge in accordance with shipment weight.
Once we receive your return, we will inspect and process the goods within 1-2 business days, to ensure that your return or exchange can be completed as quickly as possible. As soon as your return is processed, we will send you an email confirming the action we have taken. Any refund will be issued to the card or the PayPal account that was used to make the original purchase and you will be contacted via email with a refund confirmation.
If you paid by card, please be advised that refunds may take 5-10 working days to appear on your account. PayPal refunds should appear within your account immediately.
Exchange is possible only for an item of the same price.
Linda Farrow所有商品均由英国发货，注意到达海关需要向有关部门申报进行清关。收货人会收到DHL在中国当地合作伙伴的通知，提供需要的资料，进行清关。中国的进口货物的一般税率为17%, 具体的税收由货物的种类为准，会有调整。
Linda Farrow衷心的希望您对我们的产品百分之百满意，因此对收到货物不满意，可以在14天之内附上收据，进行全款退货。请注意Linda Farrow暂时不提供退货服务，因此顾客需要自行选择邮寄方式，请告知我们您的订单号和详细资料。Linda Farrow对货物在退货过程中的丢失和损坏不承担责任，所以请你选择挂号或追踪的邮寄方式。所有货物寄回时必须保持原样，我们会对产品进行检查，不符合的货物予以退回。